Orders:
1. What is Chulfly?
Chulfly is an online store that specializes in a diverse range of clothing and apparel for men, women, and children. We offer a wide selection of stylish and high-quality garments to suit every occasion.
2. How do I place an order?
To place an order:
- Browse our clothing collection and select the items you wish to buy.
- Add the items to your cart.
- Proceed to checkout and enter your shipping details.
- Choose your preferred shipping method.
- Complete your payment to confirm your order.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards
- Bank Transfers
- Mobile Wallets
- Cash on Delivery (COD) (available in select areas)
4. How can I track my order?
After your order has been dispatched, you will receive a tracking number via email or SMS. Use this tracking number to check the status of your delivery on our website or through the courier’s tracking system.
5. What if I receive a damaged or incorrect item?
After your order has been dispatched, you will receive a tracking number via email or SMS. Use this tracking number to check the status of your delivery on our website or through the courier’s tracking system.
6. How can I contact customer support?
You can contact our customer support team via:
- Email: Info@chulfly.com
- Phone: 0324-4599924
- Live Chat: Available on our website during business hours.
Shipping & Returns:
1. What shipping options do you offer?
We offer the following shipping options:
- Standard Shipping: Delivery in 5 – 7 working days, PKR 300
- Express Shipping: Delivery in 3 – 5 working days, PKR 500
- 1 – 2 Day Shipping: Delivery in 1 – 2 working days, PKR 1000
- Free Shipping: On orders over PKR 5,000
2. What should I do if my order hasn’t arrived on time?
If your order does not arrive within the expected delivery time, please contact our customer support team. We will investigate the issue and assist you in resolving it.
3. Can I change my shipping address after placing an order?
Address changes can only be made within a short time frame after placing the order. Please contact our customer support team immediately if you need to update your shipping address. Once the order is in processing or has been shipped, address changes cannot be made.
4. What is your return policy?
Products can be returned within 7 days of receipt, provided they are in their original condition and packaging. Sale items and custom-made products are not eligible for returns.
5. How do I return an item
To return an item:
- Contact our customer support team to request a return.
- We will provide you with a return shipping label and instructions.
- Pack the item in its original condition and packaging.
- Send the item to the specified return address using the provided shipping label.
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Payment:
1. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfers
- Mobile Wallets (EasyPaisa, JazzCash)
- Cash on Delivery (COD) (Available in select areas)
2. Is it safe to make payments on your website?
Yes, it is safe to make payments on our website. We use secure encryption technology and comply with industry standards to protect your payment information and personal details.
3. Is Cash on Delivery (COD) available everywhere?
Cash on Delivery (COD) is available in select areas. If COD is not available for your location, please choose one of the other payment methods offered at checkout.