1. Shipping Areas: Chulfly provides shipping across all corners of Pakistan. Through our delivery partners, we strive to deliver your order to your specified address.
2. Processing Time: The processing time for your order is 1-2 business days. This depends on the availability of the product and the time of day the order is placed.
3. Delivery Time:
- Local Deliveries: Delivery in Karachi, Lahore, Islamabad, and Rawalpindi takes 2-4 business days.
- Other Cities: Delivery to other cities takes 5-7 business days
Shipping Charges:
- Free Shipping: Free shipping is offered on orders over a specified amount within Pakistan. Check our website for details.
- Standard Shipping: Standard shipping charges apply to orders, which can be seen at checkout.
5. Delivery Issues: If your order is not delivered within 7 business days or if you face any issues, please contact our customer support team immediately. We are here to assist you.
Returns Policy
Return Eligibility:
- Products can be returned within 7 days, provided they are in their original condition and packaging.
- Sale items and custom-made products are not eligible for returns.
2. Return Process:
- Contact our customer support team to submit a return request.
- We will provide you with a return shipping label.
- Pack the product with its original packaging and attach the shipping label.
- Send the product to the designated return address.
3. Refunds:
- Refunds are processed after receiving and inspecting the returned items. Refunds are issued to your original payment method.
- Refund processing may take 7-10 business days.
4. Exchange Policy: If you wish to exchange a product, follow the return policy to return the product and place a new order. Confirm the availability and process of exchanges with our customer support team.
5. Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact our customer support team immediately. We will assist you in resolving the issue.
6. Contact Us: For any questions or concerns, please contact our customer support team:
- Email: info@chulfly.com
- Phone: 0324-4599924